Important information is provided below.
Please read in full so as to avoid any issues, or misunderstandings with our processes.
An automated "Order Conformation" email was sent to your registered email address following your checkout. It contains a link to download a PDF of your Tax Invoice.
If you did not receive this email it may be in your spam folder. Please then ensure you mark us as a "safe sender" as there will be other important emails we will be sending.
NOTE: Hotmail users may receive no emails from us, as Hotmail is notorious for simply deleting emails from first time senders.
If you have any questions regarding your order, please contact Administration at firstname.lastname@example.org. Ensure your order number is in the subject line.
NOTE: Please do not phone our General Enquiries number regarding existing orders as they do not have access to our order system.
On the day of receiving your order (If within business hours) we log your order online with the appropriate transport company for collection, they in turn allocate us with a consignment number.
As you would be aware all transport companies are experiencing significant delays. What use to be a few hours wait for collection from our warehouse, can now be a few days.
As we provide you your order tracking number/s promptly. These delays can be reflected in your tracking number/s sometimes taking a few days to show as active.
If you have purchased one of our "Package Specials" you will receive TWO tracking numbers. Note that goods may not arrive together.
Support is for technical related issues only. We do not provide tuition on basic equipment operation or graphic design. Equipment user manuals, software help files and video tuition files are included for your reference.
Email support is available business hours (WST) by contacting: email@example.com
Please use your Order Number (####) in the subject line. Nothing else.
This allows us to automatically access previous client communication to best serve you and know what equipment you have.
We recommend that you use an IT technician for the configuration of your PC with your machine. All PC's are different and it may require manual comm port configuration. Hence, this process is out of our support skills.
NOTE: Please do not phone our General Enquiries number regarding support as they can not be of assistance.
We recommend the below from: gamart.com.au
Sticker Vinyl: Arlon 5000, or Avery 900 Supercast Film for longer term.
Application Tape: R-Tape R4075 Medium Tack Application Tape.
Heat Transfer Film: Chemica products.
There are many brands and types of materials available and it is beneficial to learn their different applications.
DESIGN SOFTWARE / GRAPHICS & FONT COLLECTION
Your design/cutting software program is packaged with your machine and is on disk. If you do not have a disk drive you can download the program at: signmaster.software/smc.htm
* Your PSN (Product Serial Number) is located inside CD case.
Here are the links to our Google server to download graphics, logos, fonts and additional software.
Ensure you turn off any antivirus software when downloading.