FAQs

Who is GSN Direct?
GSN founder and renowned Entrepreneur Mark Murray, has had a lifetime obsession with the Sign Industry, including owning 3 signage related businesses. He has grown his equipment supply business over the last 17 years, into now Australia's #1 seller of sign making equipment.
See the story at: https://fb.watch/bc0VJA5w1h/


Can I inspect before buying?
In 2018 we closed our Perth store and expanded to fulfilment warehouse locations in Sydney and Melbourne. The transition to an ecommerce business model, allowed us to greatly reduce our prices and expand to supply the entire country. As with all ecommerce businesses, we are now 100% online based.


How long will my delivery take?
Once your order is received, we process and book the appropriate courier company for the collection. They in turn allocate us the tracking number/s and we then forward them to you. This process normally takes just one business day.

Delivery times of course vary with your location. We have no control over your delivery once collected, so we can't quote delivery times. However, your Courier will endeavor to deliver your order as fast as their network allows.
If you have any concerns about your order delivery, just Contact Us.


Do I need any training, as I’m not sure how to use this equipment?
If you have basic computer skills, then you will be fine. The included design software “Signmaster” is full of inbuilt tutorials, videos and even a direct support link for help from a “real” person.
If you get stuck with hardware use, just reach our to our Support Team at Contact Us.


Do you have any videos to help me setup my equipment?
Yes. You will find links to those and more in the “Client Area”.
If you get stuck along the way, then just Contact Us.


What sort of computer do I need?
A Windows 10 PC or Notebook is recommended. Nothing real powerful, nor is a CD drive required.
For Macintosh users there is a software program that supports our machines; however we do not include it or support it. You will find it at: easycutstudio.com


Where can I buy materials from?
Once you place your order you will immediately receive an order confirmation email. This email contains information on accessing our “Client Area” were you will find that information and much more.
We have a recommended supplier that has a warehouse in every state. You can purchase direct online by the metre with trade pricing.

What else will I need to get started?
While your sign machine comes with a stand, we recommend operating it on a plastic trestle table. Placed on the end, it gives you a great working area.
Plus you'll need some rulers, hobby knives and scissors. All available at Bunnings.


What payment options do you offer?
1) Debit Cards – Select at checkout.

2) Credit Cards – Select at checkout.
3) Zip Pay / Zip Money – Select at checkout.
4) Open Pay – Select at checkout.
5) EFT – Contact Us.


Do I receive a Tax Receipt for my purchase?
Yes. We are an Australian GST registered business. Your Tax Receipt is provided with your Order Confirmation email.

I still have a question?
Contact Us